Privacy Policy

Introduction

Welcome to Frostcore Fusioner Hotel. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services or providing us with your personal information, you consent to the practices described in this policy.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment information and billing details
• Reservation and booking information
• Identification documents (as required by law)
• Emergency contact information
• Special preferences and requests

Automatically Collected Information

• IP address and device information
• Browser type and version
• Website usage patterns and analytics
• Location data (with your consent)
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• Processing reservations and providing hotel services
• Facilitating check-in and check-out procedures
• Processing payments and managing billing
• Providing customer support and responding to inquiries
• Improving our services and facilities
• Sending promotional offers and marketing communications (with consent)
• Ensuring security and safety of guests and property
• Complying with legal and regulatory requirements

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processing companies
• Reservation system providers
• Marketing and analytics services
• IT support and maintenance providers

Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can manage cookie preferences through your browser settings, but disabling cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and employee training
• Secure payment processing systems
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for marketing communications
• Lodge a complaint with privacy authorities
• Request information about how your data is processed

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods may vary based on:

• Legal and regulatory requirements
• Business and operational needs
• The nature of the information collected
• Your relationship with our hotel

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice during your next visit to our hotel

Your continued use of our services after any changes indicates your acceptance of the updated policy.